All Swimming Pool And Spa Chemicals purchased from us are not eligible for returns.
You may return most new, unopened non-chemical items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise return shipping is at buyers expense.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the continuous United States. Please contact us for international shipping quote if needed. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options chosen.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page for most items, otherwise please contact us if you'd like to know the shipping weight. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Items received damaged must be brought to our attention within 48 hours of delivery in order for us to remediate the issue with the shipping company.